BluDoor Collection Terms & Conditions

These terms govern BluDoor Collection's website, booking services, and general relationship with guests. They work with the Guest Booking Policy to explain what you can expect and the responsibilities that support a comfortable stay.

Who provides your accommodation

BluDoor Collection, or BluDoor, is a hospitality brand and service. The contracting accommodation supplier or operator, payment recipient, and BluDoor's role are property-specific. Refer to your reservation documents and confirmation, and contact info@bludoorcollection.com if you need clarification before paying.

You are entitled to the supplier's identity, BluDoor's role and payment-collection authority, and relevant supplier terms before committing to a service. Responsibility follows the actual arrangement; these terms do not remove BluDoor's responsibility for its own services or conduct.

Your documents and their order

The Guest Booking Policy is incorporated into these terms and is the master document for cancellations, payments, occupancy, damage, and stay rules. The Booking Checkout Terms and Guest FAQ summarize the agreement. The Privacy Policy explains information handling, not blanket consent or a liability waiver.

If provisions conflict, the order is:

• Nonwaivable applicable law comes first.
• Next are clearly disclosed property, rate, or destination addenda that expressly identify the terms they change and are agreed before payment.
• The Guest Booking Policy governs stay-specific matters.
• These Terms & Conditions govern general matters.

A summary cannot erase a promised benefit. Ambiguity is resolved under applicable interpretation rules and consumer protections. Undisclosed supplier conditions or later website updates do not become additional obligations after booking.

Requests, confirmation, and eligibility

A request, automated receipt, or payment authorization alone is not confirmation. Your reservation is confirmed by written acceptance after any applicable owner approval and the initial payment conditions disclosed for confirmation are satisfied. Future installments need not be paid before they are due. Before payment, the booking information must distinguish an authorization from a collected payment and explain the outcome if the request is declined.

The full rental agreement must be available before payment, even if signature is due later. Any verification that remains a pre-arrival condition must have its steps, deadlines, and cancellation or refund consequences disclosed before payment. An undisclosed later screening condition cannot justify cancelling and retaining your money.

The standard minimum booking age is 25, subject to lawful, pre-disclosed property requirements and written exceptions under the Guest Booking Policy. Booking accounts, where offered, are not intended for anyone under 18. The lead guest must have authority to book, provide accurate information, and communicate the rules to accompanying guests.

Identity, fraud, and eligibility checks must be proportionate, nondiscriminatory, and lawful. You will have a reasonable opportunity to clarify a concern where law and immediate safety or fraud risks permit. Refunds follow the disclosed agreement and law, not arbitrary forfeiture.

Prices, payment, and disputed charges

Before payment, the booking summary must disclose the currency, accommodation price, mandatory charges, taxes, payment schedule, security arrangement, and cancellation terms. Optional services require your affirmative choice. A later pricing error does not create an unrestricted right to increase an agreed price or cancel without applicable remedies.

The Guest Booking Policy defines the Accommodation Booking Total used for accommodation cancellation fees and refunds. Its payment and damage procedures apply. Booking-system and payment-provider terms apply only to their identified services where appropriately disclosed.

Additional charges must be authorized or supported by a clearly agreed contractual entitlement, documented, and lawful. You may request the basis and reasonably available evidence and have a fair opportunity to respond. There is no duplicate recovery, undisclosed penalty schedule, or waiver of card-network, chargeback, statutory, or court rights.

Changes, cancellations, and interruptions

Guest changes and cancellations follow the Guest Booking Policy and any valid pre-agreed addendum.

If BluDoor cancels before arrival because it cannot provide the stay and you do not accept an alternative, the Accommodation Booking Total paid for the cancelled stay will be refunded, including its mandatory fees and applicable lodging taxes. For a disrupted stay already underway, unprovided accommodation will be refunded and any additional required remedy assessed. Deposits, holds, and separate services are reconciled under the Booking Policy and law without duplicate deductions.

Refunds go to the original payment method unless it cannot receive the refund or another lawful arrangement is agreed with you. You do not have to accept credit instead of a cash refund owed under the agreement or law.

A materially different property, date, or service requires your agreement. BluDoor will explain material changes promptly. Cancellation for a guest's material breach follows the Booking Policy and law, with proportionate consequences rather than automatic retention of all funds.

Events beyond reasonable control may affect performance. Both parties should communicate and reduce avoidable loss. A force-majeure provision applies only where validly disclosed and lawful; an interruption does not automatically remove refund duties or mandatory rights.

Use of the property and access

Arrival, departure, occupancy, visitors, events, smoking, pets, parking, amenities, and damage rules are in the Guest Booking Policy and disclosed property information. Use the home responsibly and report material safety or maintenance concerns.

Service animals and legally protected assistance or accommodation requests are not treated simply as pets. Pet fees, blanket prior-permission requirements, or unsupported documentation demands do not apply where inconsistent with law.

Staff entry requires a lawful basis and respect for applicable notice, consent, and privacy rules, including emergency exceptions where permitted. These terms do not grant unlimited access.

Longer stays require a property-specific agreement before payment. A stay's label or duration alone does not determine tenancy protections. Nothing authorizes an unlawful lockout, self-help removal, or bypass of lawful notice, access, or termination procedures.

Concierge services and independent suppliers

Before purchasing an optional experience, transport, catering, or other concierge service, you are entitled to the supplier's identity, price, BluDoor's role, and applicable cancellation and refund terms. Separate supplier terms must be available and agreed before payment.

BluDoor does not guarantee every act of an independent supplier, but remains responsible for its own representations, applicable selection duties, payment handling, negligence, and non-excludable obligations. Supplier terms cannot override a statutory cash-refund right. Refunds are coordinated without duplicate recovery or an unexplained deduction under another supplier's terms.

Destination-specific application

Requirements depend on the property's location and the supplier's role. The responsible operator must obtain applicable permissions and meet local occupancy, safety, and tax obligations. Property-specific terms and lawful changes to standard stay rules must be disclosed before payment.

• Mauritius: Tourist-residence operators must meet the applicable Tourism Authority accommodation-certification framework and associated approval, fire, and health requirements (Tourism Authority guidelines).
• California: The statutory cancellation protection explained in the Guest Booking Policy overrides conflicting commercial charges for covered bookings, and mandatory-fee display requirements apply to covered advertised prices (California SB 644, California DOJ guidance).
• Oregon: The responsible transient-lodging provider or intermediary must handle applicable state and local lodging taxes; mandatory charges can affect the taxable accommodation amount (Oregon Department of Revenue).
• Washington: Covered short-term-rental operators must provide a contact available to respond during the stay and required on-site safety information, and meet applicable liability-insurance requirements (Chapter 64.37 RCW).
• Utah: Municipal licensing or permit requirements and applicable transient-room taxes depend on the property's location and responsible party (Utah Code § 10-8-85.4, Utah State Tax Commission).

For covered US short-term-lodging offers, mandatory fees belong in the advertised total price, subject to the rule's specified exclusions (FTC fee-rule guidance). BluDoor's collection-wide pricing standard includes unavoidable accommodation charges upfront and the complete payable amount before purchase.

Accounts, website use, and service information

Protect your credentials and notify BluDoor of suspected unauthorized access. You are not automatically responsible for every account action regardless of fault or legal protections.

Do not use the website or portal for fraud, unlawful harassment, malicious software, unauthorized access, interference, impersonation, or misuse of others' information. Lawful reviews, criticism, complaints, and regulator communications remain permitted.

Reasonable restrictions may address substantiated misuse or immediate security risks, with an explanation and review route where lawful and practical. Account suspension does not itself cancel a reservation, erase refund rights, or justify withholding paid services. Guest-service channels remain an alternative for managing a booking.

Website availability may be interrupted. BluDoor owes reasonable care in its information and services; mandatory warranties, material booking representations, and contracted services are not disclaimed. Independent website links do not impose undisclosed third-party terms.

Intellectual property, feedback, and photographs

BluDoor and its licensors retain rights in their protected branding, designs, and website materials. You may use these for personal booking and stay-related purposes. Commercial reproduction or misleading brand use requires authorization; statutory exceptions remain available.

You retain ownership of your messages, photographs, reviews, and other content. Permission to use submitted content is limited to what is reasonably necessary for the requested service, support, or dispute handling, including authorized providers' participation.

Feedback may inform service improvements without transferring ownership or authorizing publication of identifying details. Marketing use of guest photographs, testimonials, or other content requires a separate written opt-in defining the use. Accepting these terms is not that permission. There is no non-disparagement obligation.

Privacy and communications

The Privacy Policy explains information handling and applicable rights. Optional email, SMS, cookie, and other privacy permissions are separate from contractual acceptance. Marketing consent is not a condition of booking.

Reservation messages may use the contact details and service channels you provide, subject to applicable rules. Electronic delivery does not waive another legally required notice method.

Guest responsibility for third-party claims

To the extent lawful, you are responsible for reasonable, documented third-party claims and associated costs only in proportion to your own unlawful or negligent conduct or material breach. This excludes fault attributable to BluDoor, an operator, or their personnel, and does not impose strict responsibility for others' independent conduct.

BluDoor must give timely notice, provide relevant information, mitigate loss, and allow reasonable participation in the defense. Late notice reduces responsibility to the extent it causes prejudice. A settlement imposing liability or nonfinancial obligations requires your reasonable consent. You need not advance every defense expense; disputed responsibility remains subject to fair determination and consumer protections.

Direct property-damage claims follow the Booking Policy and any applicable waiver. This section does not permit duplicate recovery.

Limits of liability

Only to the extent lawful, BluDoor's aggregate liability for all claims arising from an affected reservation is limited to the amount paid or payable for that reservation. If multiple reservations are affected, the limit includes the amounts paid or payable for those reservations, not unrelated transactions.

This limit does not apply to death or bodily injury; BluDoor's own negligence; gross negligence, willful misconduct, or fraud; nonwaivable statutory or consumer rights; mandatory privacy or data-protection duties; required refunds; or other liability that cannot lawfully be limited or excluded. No other provision overrides these exceptions or transfers BluDoor's own fault to a guest.

In California, nothing exempts BluDoor from its own fraud, willful injury, or violation of law, whether willful or negligent, contrary to Civil Code section 1668 (California Civil Code § 1668).

No contractual monetary cap applies to website-only use without an affected reservation.

Questions, disputes, and applicable law

Guest support: BluDoor Guest Portal, internal messaging, or concierge@bludoorcollection.com. General concerns, privacy requests, and formal complaints: info@bludoorcollection.com.

These channels are not emergency-response services or a promise of immediate replies. Contact local emergency services first, then BluDoor when safe. Any required property-specific response arrangements remain applicable.

Stay-related matters are governed by the law of the property's location, subject to mandatory protections available under your home-residence law and relevant conflict-of-law rules. Website-only and unrelated matters are governed by applicable law as determined under relevant conflict-of-law rules. Nothing restricts a mandatory forum or nonwaivable consumer protection.

Contacting us may help resolve a concern but is not a barrier to urgent relief, regulator complaints, or lawful proceedings. These terms impose no mandatory arbitration, class-action or jury waiver, shortened claim deadline, or exclusive venue.

Changes and general provisions

The version accepted for your reservation continues to govern unless you expressly agree to a lawful, clearly explained change or mandatory law requires otherwise. New website terms apply prospectively, with notice and acceptance where required.

If a provision is unenforceable, the remainder applies only where lawful and workable, without rewriting an unfair term against you. Non-enforcement once is not a general waiver. A transfer of responsibilities must preserve guest protections and required consent. Accrued obligations survive only as their nature and law require.